PBX / VPBX - How it Works
The PBX may sound confusing at first, but if you break it up into a set of simple steps, you can begin to understand how the system works.
A caller dials your Nationwide Toll-Free number. They are immediately greeted by the Auto Attendant that plays a pre-recorded greeting. This greeting can either be a generic message that Callture has pre-recorded, or a personalized greeting that you can record. Callers are then instructed to dial a specific extension (Example - Press 251 for Sales). The caller dials the extension number and is immediately routed to a number that you have associated with this extension. You can then either accept the call, or have it go into your voicemail.
The caller will never hear a busy signal, and each call is logged for you to view in your online account manager.
How to use a PBX
Since our PBX is managed entirely online, you have full control over your system at all times. All you have to do is fill in the parameters (which tell the PBX where to forward each call) and you are done. It is an easy-to-understand process that is much better than the alternative (hardware), and comes with a variety of useful variety of useful features.
How to manage your PBX
Our PBX is quite possibly the easiest process you will ever need to understand. There are only 3 steps to follow, once your PBX is active.
- Decide how many extensions you need, and have a corresponding phone number for each extension.
- You have the option to record a personalized Auto Attendant greeting.
- You also have the option to record personalized voicemails for each eligible extension.
Once these steps are completed, you can sit back and relax. Since there is no hardware to install and configure, you never have to deal with confusion, down-time, or pay a hefty bill for a technician to repair your PBX. It is simple to use, and easy to understand.
