Call Queuing Feature for Businesses

Callture is the best call queuing software that helps businesses and organizations handle and distribute incoming calls. Our services allow you to assign a call queue to each representative, so you can choose how many people can answer an incoming call at once. You can also allocate an order of priority for each queue so that more critical calls are attended to first.

Multi-queue management

We offer multi-queue management, which allows you to create multiple queues and assign them to different departments or representatives. This way, each department gets its own queue with its own rules and parameters, which can be customized according to your needs. The number of queues depends on the representatives available for each department or division. For example, if there are five representatives in a department, then there will be five queues created. You can also develop sub-queues by adding subnodes in any existing queue to further segment your callers into smaller groups as required.

Why You Need Call Queuing

Call queuing is essential for any business that receives many calls daily. It helps ensure that everyone who calls gets the best customer experience possible by ensuring calls are answered quickly and efficiently by someone who knows exactly what they need.

If your business doesn’t have call queuing yet, here are some reasons why you should consider getting it:

  • You don’t want angry customers calling back because they couldn’t get through on the phone when they initially called.
  • You want every single customer call to be handled professionally.
  • You want a system with straightforward instructions that can be customized to fit your needs.

Handle Multiple Calls

When you choose Callture to set up a calling queue, you can decide which extension you want to use. We allow you to handle multiple calls and ensure they are routed to a phone on a first-come, first-served basis. With our system in place, you get to queue calls and keep your customers satisfied. No matter how big or small your business might be, we provide completely customized service for all our clients.

Transfer Calls

A great thing about our call-in queue service is that we also enable you to transfer calls with just a press of a button. Customers also have the option to dial their desired extension to ensure they get to speak with the right representative.

Provide Numerous Features

When you choose our call queuing service, you will take advantage of numerous extra features, including 3-way calling, caller ID, call mute, distinctive rings, speakerphone, hold music, and more. Our services ensure you are equipped with the capabilities to handle all your calls with professionalism and ease. It is crucial that your call queue system comes with added features, like the ones Callture includes in every plan.

Features

Choose Callture

Now that you know everything about our call queuing service, all you need to do is reach out to us to set up a call queue system for your organization.

Have a Callture specialist contact you today!