Call Forwarding Feature for Businesses
Customer service is about the sense of urgency you establish when catering to consumer needs and demands. Customer satisfaction and a sense of urgency are inextricably linked. If your company fails to meet customer expectations, it will undoubtedly impact your client retention rates. Remember that nothing irritates customers more than slow and below-average service. This is why attention to detail, exceptional service, and attempts to go beyond the ordinary to offer the extraordinary genuinely matter to customers.
How does Business Call Forwarding work?
Call forwarding is an effective way to reduce customer wait time. It immediately transfers client calls to an available customer service representative, avoiding long hold times that negatively impact customer satisfaction. Business Call Forwarding could also lower abandonment rates since callers don’t need to spend much time waiting to speak to an agent.
Why use a Business Phone with Call Forwarding?
Is your company trying to reduce customer call-wait times? If so, you should consider a call forwarding service, which will ensure that all calls are transferred to an agent who is available immediately. The more time callers spend waiting to speak with a representative, the higher the probability they will abandon the call. Here’s everything you need to know about the best business telephone with call forwarding available from Callture.
The Benefits of Callture Call Forwarding for Business
There are other benefits of Callture’s call forwarding feature for businesses. We’ve listed some of the most notable ones below.
Dedicated Phone System Setup
At Callture, we make sure that you never have to miss a call from a customer ever again. The phone system can follow you wherever you go and have a dedicated person answer the call automatically. Once we set up our dedicated phone system, you can respond to every client by having calls forwarded from your business phone system to your VoIP, landline, or mobile. Isn’t that convenient?
Customer Service Focused
With Callture’s call forwarding service, you will never have to worry about missing a call from your customers. Our call forwarding service enables the system to forward calls to all your business phone numbers sequentially or simultaneously. The calls will ring on your smartphone for about two rings and then be transferred to your landline for three rings. If your numbers receive the call simultaneously, you can answer it from any phone. If you miss a call, it will be sent to our voicemail system and emailed to ensure you receive it.
Helpful and Flexible Features
At Callture, we know how important it is to cater to every customer’s concerns. Understanding the importance of customer care is why our call forwarding service offers a multitude of features that your organization can benefit from. When you choose our call forwarding service, you will also gain many valuable features like 3-way calling, off-hook call placements, speed dial, call mute, and more.
Why Choose Callture?
Callture provides top-notch call forwarding service with zero issues. Should you want to take advantage of this business phone feature, we would be more than happy to assist you in setting up the service and showing you how to utilize call forwarding effectively.
Frequently Asked Questions (FAQs)
What is the difference between call forwarding and call diverting?
With the call divert feature, users can press the forward button when receiving an incoming call to forward it to a third party. The call forwarding feature allows the user to automatically forward calls to a specified number or voice mailbox, depending on the conditions of the call. The system is programmed to forward calls automatically, so you don’t need to divert a call to another device manually.
Why should your business use call forwarding?
A call forwarding system can help increase productivity by allowing more calls to be answered, especially in today’s mobile work environment. For example, during vacations and work trips, it is possible to forward incoming calls to an alternate number so callers can get questions answered and problems resolved, despite being out of the office.
How long does call forwarding work?
When the landline isn’t answered within the first 20 seconds, a call will automatically be forwarded to a cell phone. Alternatively, you can forward all calls from a landline to a phone number of your choice. This option is permanent until it is turned off.