Case Studies
Horizon Mobile
Virtual Call System, Inc.
Virtual Call System, Inc.
Montreal, PQ, Canada

Virtual Call System (VCS) is high tech company founded by a group of Venture Capitalists and former AT&T executives. Their goals were clear, VCS wanted to create an easy-to-use, feature rich, high quality business communications service that included an easy-to-use, self-explanatory customer portal for service management. Also required was delivery of a simple and flexible billing system design to support the SMB business sector. Short time to market was a key component in choosing Callture.

VCS acquired Callture’s platform outsourcing solution to support all it growth needs. The result was, a state of the art hosted business phone service that provides complete call management and unified communications.

Callture quickly setup a team consisting of one account manager, one web developer and one systems engineer to oversee the setup and implementation.

Callture delivered a branded control panel designed to deliver client setup and service management capabilities. The site has a secure, real-time provisioning system designed to register and order new services. Callture had setup a hosted PBX solution with intelligent routing where clients can configure custom call flow from feature rich templates. The service was delivered with enhanced features such as queuing, call recording, call blasting, call hunting, enhanced voice mail, virtual fax, studio greetings and more.
HiPoint, Inc.