Jul 25, 2019 / By Sofia Jackob

What’s New in Hosted PBX and How to Make Use of it to Help Your SMB Customers Optimize their Business Objectives?

As a channel partner, you always want to provide the best products and services to your customers (SMBs) so that they can benefit from it.

Customer experiences matter a lot for any business that wants to progress. Prospects and customers want to have the best experience when they call a company. For example, they would like to get greeted by a recording which also provides a menu option to help them navigate to the desired extension with ease. Customers do not wish to stay on hold when there is no background music when someone places them on hold. These are some aspects that customers do expect from a professional company.

All these things are only possible when the SMBs invest money in acquiring a hosted PBX. There is a host of benefits that come along with these things. Here is a quick list for your reference:

1. Ring Group

It is one of the VoIP features that permits multiple users to answer a call coming from a single extension or line. In a ring group strategy, when there is a call, everyone in the group will get the ring until someone attends to it.

There is also an option where it rings each of the phones in the group for some time that is preset so that one of the team members can answer the call. This particular feature helps businesses not to miss out a customer.

Customers are going to reach someone each time they call the company. If the person is in a meeting, he does not have to worry much as someone in their team can attend to the call.

2. Find Me, Follow Me

If a business uses this particular feature, they are not going to miss any urgent call anytime in the day or night. They can enable this feature to get calls on multiple devices.

Users can tie their mobile smartphone as well as their IP desk phone. This way, if there is a call on their work number, the individual can choose to answer it on the desk phone or the mobile. People working from home do not miss any call when they are not in the office.

3. Direct Inward Dialing (DID)

Companies can use the feature DID (Direct Inward Dialing) to get multiple extensions for a single number. It means a company can use just one phone number to connect the whole office.

Assigning three or four digit unique extensions for each person working in the office space is possible when you use this feature. Businesses need not spend any additional money on getting new phone lines when they hire employees. Companies can also get vanity telephone numbers as well as toll-free numbers through a hosted PBX system.

4. Business Hour Rule

SMBs can set some simple rules that will allow the hosted PBX system to respond differently to customers when they call after the office hours. By placing a few parameters, businesses can change what people experience when they call during or after office hours.

If they call during the office hours, their call gets greeted by a receptionist or an attendant menu. Customers calling post office hours hear a different recording, or they reach the voice mail. This way, they do not have to wait for a long time on the line.

Contact us so that our expert team can reach out to you to explain all the fantastic benefits that you can enjoy.

Have a Callture specialist contact you today!