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Case studies
[Virtual Call Systems
] [ Globaltech Communications
Inc. ] [
HiPoint Inc ]
[Cybermesh Systems ]
Virtual Call System, Inc.
http://www.virtualcallsystem.com
Montreal, PQ, Canada
Virtual Call System (VCS) is high tech company founded by a group of
Venture Capitalists and former AT&T executives. Their goals were
clear, VCS wanted to create an easy-to-use, feature rich, high
quality business communications service that included an
easy-to-use, self-explanatory customer portal for service
management. Also required was delivery of a simple and flexible
billing system design to support the SMB business sector. Short time
to market was a key component in choosing Callture.
VCS acquired Callture’s platform outsourcing solution to support all
it growth needs. The result was www.virtualcallsystem.com, a state
of the art hosted business phone service that provides complete call
management and unified communications.
Callture quickly setup a team consisting of one account manager, one
web developer and one systems engineer to oversee the setup and
implementation.
Callture delivered a branded control panel designed to deliver
client setup and service management capabilities. The site has a
secure, real-time provisioning system designed to register and order
new services. Callture had setup a hosted PBX solution with
intelligent routing where clients can configure custom call flow
from feature rich templates. The service was delivered with enhanced
features such as queuing, call recording, call blasting, call
hunting, enhanced voice mail, virtual fax, studio greetings and
more.
Globaltech Communications, Inc.
http://www.myglobaltech.com
Miami, FL, USA
Globaltech is a leading provider of prepaid long distance services
in Florida. Globaltech operates with over 1,200 retailers offering
quality international long distance services.
The company was looking for an efficient and cost effective solution
to manage their products and easily launch new products. Since
Globaltech was targeting loyal, repeat customers, they needed the
highest voice quality to Latin America for the most competitive
prices. At the same time, they were looking for value added
solutions with their prepaid long distance operation.
Callture developed a complete business portal (http://www.myglobaltech.com),
including logo and content, where master agents, retailers and end
users could purchase services and manage their accounts online.
Callture also setup a merchant processor API and implemented a
complete IVR system for credit card recharges in real time. Callture
setup a Free Trial application where uses register their phone
number with a small free credit. Once the free credit is close to
expire, the IVR gets enabled and allows users to top up their
accounts instantly before the next call.
HiPoint, Inc.
http://www.hipointinc.com
Chicago, IL
HiPoint is a technology company that provides IT consulting,
Internet services and digital phone systems to Multi-Dweling Units
in the Chicago area. The company acquired the platform services from
Callture to launch their own private label residential phone service
using Hipoint’s Internet connections.
Callture delivered a complete auto-provisioning system where Hipoint
will place DID orders thru Callture’s control panel and receive the
account setup within seconds. The device would be then setup at
customer’s premise and get auto configured thru TFTP.
Some of the elements required by Hipoint was an easy and smooth DID
porting process with instant reporting features. Hipoint also
required the option of users purchasing prepaid long distance thru
their control panel using a secure credit card payment option. All
these options were available in Callture’s Voip Platform.
Cybermesh Systems, Inc.
http://www.cybermeshsystems.com
Burnaby, BC, Canada
Cybermesh Systems, based in Burnaby, British Columbia, Canada,is an
internet-based research and development technology company
specialized in the development and promotion of advanced Internet
Television (IPTV), Digital Phone (VOIP) and wireless network
solutions.
Cybermesh was looking to launch a multi-service online portal
offering digital phone services, virtual PBX, prepaid long distance
and mobile callback services. They needed a web-based turnkey
platform that allowed them to manage all products, prices and rate
tables, and have them directly linked to their online ecommerce
site.
Cybermesh outsourced the complete telephony solution to Callture,
from operation support system, call processing, end user billing and
ecommerce. Callture delivered a retail site with shopping cart,
where users could purchase an array of telephony services and get
provisioned almost instantly with secure credit card transactions.
The back end OSS allowed Cybermesh to design their own service plans
according to their own needs and get any updates instantly reflected
in their online store front using APIs.
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