Phoneplus Magazine June, 2003
TelCan Enhances Web Tools for Wholesale Customers.
TelCan is offering its wholesale clients enhanced Web-based tools designed to boost
productivity and enhance product offerings..
"TelCan has developed APIs so its partners can provide online management service to
their own clients and affiliates," says Anton Mendoza, president of TelCan, a provider of
value-added voice services, including enhanced toll-free service, international callback,
click-to-talk, dial-around and prepaid phone cards..
Using these APIs, Mendoza says service providers can retrieve and change data stored
at TelCan's servers from their own Web interface. Clients can alter invoice presentation,
order new services, retrieve call details, recharge PINs, upload ANIs, change line
parameters, update payments and more..
Another new aspect of TelCan's enhanced web-based tools is its Rate Management
System, which enables clients to manage multiple price lists and country groups..
TelCan also has created custom solutions to meet the individual needs of service
providers and resellers. Companies can build their own plans using TelCan's Web-based
platform, which consists of switching, prepaid/postpaid billing and online customer care..
The company also announced revamping its Web site, including providing targeted
information to carriers and partners..
"Creating a targeted site for each product and service will enable TelCan to provide in-
depth, audience-specific information on all products and partnership programs required,"
says Mendoza. "For example, the Enhanced Toll Free Service Web site has a customer
service aspect and is product-oriented, whereas the wholesale Web site is process-
oriented and emphasizes the high-tech acumen of the company.".
Creating customer-oriented focus for TelCan's Web sites will provide clients with access
to multiple communication channels that will immediately direct visitors to the right
person at TelCan. A customer care center has been developed with instant callback
buttons, online chat buttons, toll free numbers and categorized feedback forms..